After having suspended the sales of the Galaxy Note 7, following dozens of reports of exploding units, Samsung has concluded that there are indeed some faulty batteries on its latest flagship device, and is issuing a worldwide recall.
The first reports about exploding Note 7's made us think the problem was being caused by the use of non-official USB Type-C cables and chargers, but the problem seems to be in some faulty battery cells, leading to a costly - and embarrassing - recall, on a critical launch window, where millions of users were waiting to get their new devices; and meaning they'll have to wait a few more weeks till it all gets sorted out.
The only good part? Should you have a Note 7 that you have somehow scratched already... you'll get a new one. :)
Statement on Galaxy Note7
on September 02, 2016
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
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